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Privacy Policy

Privacy Policy

At Mt Lofty, your privacy is important to us. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Mt Lofty is committed to safe guarding your personal information and will always handle your personal information securely and carefully. Mt Lofty is committed to complying with all applicable Australian Privacy Laws and takes measures so our Team are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

What We Collect

The type of information we collect is dependent on the type of service or interaction you wish to receive. Information we collect can include: your name, address, phone and other contact details (fax, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. We do not store your credit card details in any way; they are secured by 128-bit SSL encryption and transmitted to our payment processing provider.

How We Collect It

The information we collect is in most cases supplied directly by you at MtLofty.com. For example, the details you provide us when you place an order, open an account, subscribe to our Newsletters, submit an enquiry, or provide feedback to us.

Outside of information that you enter at Mtlofty.com we also receive and store certain types of information through the use of Cookies, when you interact with Mtlofty.com. Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable or to warn you when cookies are used. We recommend that you leave your Cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of Mtlofty.com.

Why We Collect It

We collect information for a number of reasons, including: to deliver and improve the products and services that we offer you, to complete other transactions with you or on your behalf, to protect against fraud or theft, to provide offers and promotions that are of interest or benefit to you, and to generally provide you with a premium customer experience.

Who We Share It With

Intentionally no-one! However, we will often need to pass your personal details, such as your name and address, to companies who perform parts of our service delivery – for example, organisations such as Australia Post and appropriate authorities that deal with suspected fraud etc.

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